Frequently Asked Question

1. How to open the file?

Use a decompression software/APP, like:
WinRAR” , “7-Zip” or “WinZip” for Windows OS,
RAR” or “ZArchiver” for Android,
WinZip” or “iZip” for IOS.

2. What is the extract password?

The Default Extract Password:

OR

3. What if you were unable to play the video you downloaded?

Please try the following steps:
(1) Check if the file has downloaded completely.
(2) Try to play the video using another media player, like “PotPlayer”.